Shipping policy

Shipping Mode: Via leading courier service or via govt. registered bookpost/speedpost depending on area of destination.

Shipping Charges: Shipping charges will be barred by customer. Service tax @ 12% or 18% shall be charged on the shipping charges. Shipping charges are typically non-refundable, unless the product is returned due to a manufacturing defect. Ruchiez.in reserves the right to determine whether the product has a manufacturing defect or otherwise.

Shipping Period: within 3 – 5 working days (Only those items which are in stock). However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other warehouse. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

Average delivering period: 2 – 6 days after it is shipped depending on area of destination.

Order Status: Information regarding the status of your order will be sent to you via email/SMS. If you have not received an order confirmation email/SMS within 20 minutes of placing your order, please first check your email spam filter before calling ruchiez.in customer service. When your order ships from our warehouse, you will receive a shipping confirmation email/SMS. You can track shipping status of your order under the "My Account" section of our website "www.ruchiez.in".

In case product is not in good condition: If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care +91 9521483685 or mail us at help@ruchiez.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Out of Stock items: Product that is marked "unavailable" is not available for sale.

Please note, all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability or different sellers.

We ship on all week days (Monday to Saturday), excluding public holidays.