Why do I see different prices for the same product?
You could see different prices for the same product because the same product is sold by different sellers and they offer different prices as a part of promotion.
Is installation offered for all products?
Installation is offered for certain products and not for all products through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.
Is it necessary to have an account to shop on RUCHIEZ?
No, you can shop with guest checkout but shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to extra features like "My orders", "Return requests", and "Reward points".
You'll have access to a personalised shopping experience including recommendations and quicker check-out.
Do RUCHIEZ and its sellers ship internationally?
Currently, RUCHIEZ and its sellers only ship within India.
Are there any hidden charges (Sales Tax or others) when I shop on RUCHIEZ?
There are NO hidden charges when you shop on RUCHIEZ. The price you see on the product page is final & inclusive of all taxes and it's exactly what you pay.
Note: There can be additional shipping charges based on the Shipping policy.
Why do I see a 'delivery charge'?
It usually costs RUCHIEZ or its sellers more to ship some items. So, sometimes RUCHIEZ or its seller choose to add a delivery charge. For more information, check the Shipping policy.
How can i use a Gift Card to buy item?
There are two different ways to redeem your Gift card as below:
A. Method 1
- Go to "My cart" page and enter your nineteen digit Gift card number and click on Apply button to redeem it. Your total payable amount would be deducted by Gift card value.
- Click on "Place order" button to proceed for checkout.
B. Method 2
- Go to "Checkout" page and enter your nineteen digit Gift card number and click on Apply button to redeem it. Your total payable amount would be deducted by Gift card value.
- Proceed for next step.
If your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.
I can't find the Gift Card I ordered for, What should I do?
Please check your inbox and spam folder for the Gift Card.
If you don’t find the card in spite of this, you can get the card details from your RUCHIEZ account. To do this,
- Visit "My orders" section of your RUCHIEZ account.
- Click on "Order#" for the Gift card.
- Click on the Gift card number for its detail.
Does Gift card expires?
Gift cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
My Gift Card has expired. Can its validity be extended?
Gift cards have a validity period of 1 year from the date of purchase and once a Gift Card expires, it's validity cannot be extended.
Can I buy another Gift Card with the Gift Card I have?
Yes, a Gift Card can be used to buy another Gift Card.
What if my order amount is lesser than the Gift Card value?
If your order amount is lesser than the value of your Gift Card, the balance will stay your Card and you can use it to shop on RUCHIEZ.