Buyers protection

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products

• Merchant guarantees to sell only genuine products to customers through Ruchiez.in
• Manufacturer's or Seller's warranty (wherever applicable).
• Brand new products (except Refurbished & Unboxed Gadgets).

2. Secure Payments

• Customers' Personal Data is kept Confidential.
• All Online Transactions are secured by SSL (Secure Socket Layer).

3. Easy Returns, Replacements & Refunds

• In case of damage, defective or unexpected item: In the unlikely event that any item you have ordered from us is not received in good condition, is damaged or defective, or if item delivered is different from what you had expected, you may return the item unused, and in the same condition as you received it, in its original packaging along with original tags and with original sales invoice, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
• In case of packaging is tempered: If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care at +91 9521483685 or mail us at support@ruchiez.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• Replacement is subject to receipt of item in unused condition: We shall process the return subject to receipt of the item at our location in unused condition in its original packaging along with original tags and invoice, failing which return / exchange / refund may not be possible.
• In case we are unable to replace: If we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.